Reservations
Please reserve your seat as far in advance as possible through any Moldavian Airlines agent. Confirmed seat is shown in the "Passenger Status" box of the ticket by "OK" code. "RQ" code indicates that it was not yet possible to confirm the requested seat at the time of ticket issuance.

Cancellation
Having a booking on our flight and knowing that you are not going to travel on that flight, you are kindly requested to let us know that as early as possible. Being aware that you are not going to use your reservation, we can then offer the seat to other customers who otherwise would be unable to travel. Remember that one day you may be the passenger needing a reservation on an already fully-booked flight.

Children and infants
Children under 2 years accompanied by an adult are carried at 10% of the normal fare. They do not occupy individual seats and have no free baggage allowance. Children between 2 and 12 years old pay 25% of the full fare having their own seats and baggage allowance. Information regarding carriage of unaccompanied children will be supplied by any airline office or travel agency.

Animal transportation

PET IN CABIN

If you wish to carry your pet with you in the passenger cabin, you need to book its flight. Moldavian Airlines accepts the carriage of your pet in standard boxes, which you should provide yourself.

Only cats and small dogs may be transported as cabin baggage, within the limits specified below. Only one pet container is allowed per passenger.

The following maximum dimensions must be respected in relation to pet in cabin: The container must not exceed in total 111 cm (H26xL50xW35) (H = height, L = length, W = width)

The container plus the animal must not weigh more than 6 kg. Should these dimensions and weight be exceeded, the animal cannot be carried in cabin, it will be transported in the cargo compartment.

Please take into consideration that there is a limited number of pets allowed per flight - maximum 2 on a Saab 2000 and maximum 4 on a Fokker 100. If you fail to book your pet's flight, Moldavian Airlines can only guarantee the transport if the total number of pets accepted on your flight is not exceeded and if the dimensions/weight are within the specified limits.

Before taking your pet with you, you should be aware of the following transportation rules:

If you carry a pet, you cannot be seated in an emergency exit row or in the first row. You must stow the pet container under the front seat. You have to make sure that even if turned aside, the content of the box does not leak and that the pet can lie in a natural position.

The container must be bite- and leak-proof and must ensure sufficient ventilation even when closed. The pet must fit into the container completely in a natural position. The pet must stay in the container during the entire flight. The pet must not occupy a separate seat.

You must take care that your pet:

• Is clean
• Is healthy (you will be asked to present an international travel passport for your pet)
• Has the proper vaccination certificates
• Is not pregnant
• Must be properly harnessed and muzzled (dogs)

Charges applied to transportation of pets in cabin: Moldavian Airlines will charge 75.00 euro per each PETC per one-way flight for its international flights.

ANIMALS IN THE CARGO COMPARTMENT

Live animals may be carried in the hold of the aircraft as checked baggage. Generally, dogs and cats can be transported only.

Prior notification at the time of booking is required.

Animals can only be accepted if kept in special air transport containers and are within the limits of accepted live animals on the respective flight (for example, fur length, maximum number of animals per flight, breed, sex, etc.) Moldavian Airlines does not provide such pet containers and you are required to bring your own.

The owner must have all the necessary documents for animal transportation.

Charges applied to transportation of animals in the cargo compartment:

Animals are not included in the free baggage allowance, thus normal excess baggage charges apply, cage included.

No fee will be charged for the service animal (Seeing Eye, hearing assistant dog that accompanies a blind, deaf or paraplegic passenger).

For further details, please contact reservations@mdv.md

Security regulations
Please note that electronic devices such as cordless telephones, portable CD's, radio's, TV's and remote control devices can affect airliner navigation systems. So, please, refrain from using them during the flight. We also ask you not to use laptop computers, calculators, cassette recorders, electric razors and video cameras during take-off and landing. However, these items can be used during the flight. For safety reasons, dangerous goods such as listed below on this page must not be carried in passenger's baggage:
- explosives
- irritating or offensive materials
- compressed gases
- corrosive materials
- flammable liquids and solids
- magnetic materials
- poisons
- radioactive materials
- offensive weapons
Medical and toilet articles in small quantities which are necessary or appropriate for the passenger during the flight, such as hair sprays, perfumes and medicines containing alcohol, may be carried without prior approval. For further information, please contact Moldavian Airlines staff. Baggage Passenger over 12 years old are entitled to carry free of charge 30 kg of baggage on those sectors of their journey where they have paid the C class fare and 20 kg on those sectors, where they have paid the Economy Class fare, hand baggage included. Only one piece of hand baggage may be carried in the cabin, properly slowed under the seat in front of you or in the overhead storage bin. The total dimensions of cabin baggage shall not exceed 115cm (length @ height @ width). The following items should not be included in your checked baggage but should be carried with you all the times:
- jewelry
- negotiable papers
- medicine
- money
- documents and other valuables

Check-in time
Passengers are required to be at airport for clearance of formalities at the latest 60 minutes prior departure. The times shown on the flight coupons of the ticket are the departure times of the aircraft. Arrival at check-in counter less than 40 minutes before scheduled departure means loss of the reservation.

Passport, Visa and Health Regulations
Moldavian Airlines and travel agencies will be pleased to give detailed information concerning the passport, visa, health and/or other regulations. It is passenger's responsibility to ensure that the documents necessary for travel are in order. The carrier cannot accept responsibility for the consequences of any irregularity.

Taxes
The embarkation taxes are levied on all passenger tickets, PTAs and MCOs. At some airports taxes may be collected before departure.

Refunds
Please forward your queries concerning the refunds to our agents who issued the tickets and whose addresses are listed at the end of timetable

For all additional information please do not hesitate to contact our agencies.