Moldavian Airlines Ground Handling Department started its activity in September 2000. Our prime objectives are: safety on ground, punctuality of the operation, comfort and satisfaction of clients.

These objectives are achieved by using new and adequate GSE, continuously well-trained, qualified and friendly personnel.

Moldavian Airlines Ground Handling Department offers 24 hours a wide range of ground services at International Airport Chisinau for both General Aviation and Schedule Aviation, such as:

Services

• Representation and accommodation

  Liaise with local authorities, support in obtaining traffic rights, airport slots, liaise with Carrier's third party providers, etc.

• VIP Services

  VIP Lounge, VIP Service for passengers and Crew accommodation, VIP limousines, best hotel accommodation, transfer to/from hotel, according to customer requirements;

• Load control and communications

  Electronic and / or manual load control and weight balance, loading/offloading, Load Instructions Report by certified staff, communication services (SITA, phone, fax e-mail).

• Passenger and baggage handling

  EDP Check-in with well-trained, qualified, and multi-language speaking staff e.g. English, Romanian, Italian, German, French and Russian;

• Special services requiring passengers

  Professional services are provided to VIP's, unaccompanied minors and PRM passengers using appropriate GSE.

• Cargo and mail handling

  Cargo and mail processing, cargo loading and off-loading, coordinating with third parties, cargo documentation, liaison with customs, warehousing and cargo storage, dangerous goods processing, export, import, tracing of lost & found cargo and mail.

• Lost and found

  Tracing of mishandled luggage quickly and professionally through the TTY World Tracer System.

• Ramp services

  Full range of services in connection with Ramp Handling e.g: ramp supervision, aircraft marshalling, ramp to flight deck communication using headset, or standard marshaling visual signals, loading-offloading, pushback and towing, passenger stairs, comfortable apron passenger buses and crew cars, full baggage handling, GPU and ASU supply, etc.

• Aircraft servicing

  Interior and exterior aircraft cleaning, water and toilet services, de-anti icing services, aircraft cooling and heating.

• Crew administration and support

  Pre-flight and after flight crew briefing, providing of Aeronautical Information Package: Weather, NOTAMs, ATC flight plan assistance, managing of ATC slots, crew hotel reservation and transportation.

• Supervision and administration

  Full supervision and coordination of ground handling services, preparation of all necessary documentation, deciding non-routine matters.

• Catering Handling

  Having our own Catering Department, we are able to provide you with the best quality, and in timely manner catering services, for your passengers.

• Refueling

  Liaise with local fuel suppliers;

Our contacts

• 24 hours dispatch office:
• Phone:        + 373 22 524069
• Phone/fax:  + 373 22 529367
• SITA:             KIVWW2M
• e-mail:           handling@mdv.md

Partnership